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Exclusive resources and content to help you
implement solutions in your business.

Blog
8 business processes to automate in 2022 (if you haven’t already done so)
8 business processes to automate in 2022 (if you haven’t already done so)

From course registrations to debt collection, there are countless business processes that can...

From course registrations to debt collection, there are countless...

Strategic technology trends that will dominate in 2022
Strategic technology trends that will dominate in 2022

Discover the trends in data analytics, cybersecurity, artificial intelligence and management that will...

Discover the trends in data analytics, cybersecurity, artificial intelligence...

Inefficiencies in the relationship with your customers: diagnosis and treatment
Inefficiencies in the relationship with your customers: diagnosis and treatment

Julia Morales, Business Development Manager at inCocnert, analyzes the basic principles for a...

Julia Morales, Business Development Manager at inCocnert, analyzes the...

Where is Artificial Intelligence headed? Forecast 2025
Where is Artificial Intelligence headed? Forecast 2025

Companies that invest in artificial intelligence applied to data analysis will outperform their...

Companies that invest in artificial intelligence applied to data...

Contact center and ERP integration: advantages and use cases
Contact center and ERP integration: advantages and use cases

Interview with Rodrigo de Andrés, Regional Manager of inConcert, about the advantages of...

Interview with Rodrigo de Andrés, Regional Manager of inConcert,...

How to optimize your email marketing strategy with automation
How to optimize your email marketing strategy with automation

Do you know all the advantages of implementing an automated email marketing strategy?...

Do you know all the advantages of implementing an...

WFM: 5 things every real-time analyst should know
WFM: 5 things every real-time analyst should know

The role of the real-time analyst (RTA) is far more far-reaching than you...

The role of the real-time analyst (RTA) is far...

8 keys to successfully implement an omnichannel chatbot
8 keys to successfully implement an omnichannel chatbot

Implementing a chatbot successfully is much more than creating an automated conversational system....

Implementing a chatbot successfully is much more than creating...

The importance of tracking your marketing KPIs to make smarter decisions
The importance of tracking your marketing KPIs to make smarter decisions

Our Marketing Automation expert provides several tips to improve marketing metrics analysis, and...

Our Marketing Automation expert provides several tips to improve...

5 key factors to optimize your contact center sales process
5 key factors to optimize your contact center sales process

How to optimize the sales process in the contact center? We analyze the...

How to optimize the sales process in the contact...

Ensure the success of your lead nurturing strategy with these simple steps
Ensure the success of your lead nurturing strategy with these simple steps

Lead nurturing helps you multiply your sales, optimizing your digital marketing investment. Our...

Lead nurturing helps you multiply your sales, optimizing your...

Techniques to attract quality leads in your campaigns and landing pages
Techniques to attract quality leads in your campaigns and landing pages

Getting more qualified leads through your campaigns and landing pages is a fundamental...

Getting more qualified leads through your campaigns and landing...