Achieving a balance between automation and human touch

With the rise of Artificial Intelligence, businesses are constantly looking for ways to...

With the rise of Artificial Intelligence, businesses are constantly...

December 18, 2023

Digital assistant bots and agents: a frictionless hybrid ecosystem

There are occasions when there is an imminent need to transition the conversation...

There are occasions when there is an imminent need...

November 15, 2023

How to Get the Most Out of Generative AI

Did you know that, 2by 2025, 75% of the tasks that take place...

Did you know that, 2by 2025, 75% of the...

September 15, 2023

Seven different ways to use generative AI that will make your job easier

In our eagerness to offer technological solutions always at the forefront, from inConcert...

In our eagerness to offer technological solutions always at...

September 12, 2023

What is a CRM and what is it used for: 3 key reasons

A successful business-client relationship aims to have all methods, strategies, and processes focused...

A successful business-client relationship aims to have all methods,...

August 11, 2023

How to improve your company’s CX maturity

We are facing a new era of personalized attention. Guaranteeing experiences that respond...

We are facing a new era of personalized attention....

July 17, 2023

Omnichannel and immediacy in the Contact Center

Nowadays, customers expect a seamless experience across all available channels. Omnichannel has become...

Nowadays, customers expect a seamless experience across all available...

June 30, 2023

Lead scoring for marketing automation

Discover what scoring for marketing automation is and how this strategy can help...

Discover what scoring for marketing automation is and how...

May 24, 2023

GDPR compliance: strategies for a cookieless future

A cookieless future may seem like a great threat to companies that have...

A cookieless future may seem like a great threat...

April 12, 2023

Sustainability in CCaaS: being better tomorrow than today

La sostenibilidad se ha convertido en un tema cada vez más importante para...

La sostenibilidad se ha convertido en un tema cada...

March 01, 2023

Digital Agent Experience: improve the performance of your Contact Center by taking care of the agents’ digital experience

Companies operating in the most …

Companies operating in the most …

November 07, 2022

What is WhatsApp Business Platform and how can it improve the performance of your company

What is WhatsApp Business Platform and how can it improve the ...

What is WhatsApp Business Platform and how can it...

November 02, 2022