WFM: 5 things every real-time analyst should know

The role of the real-time analyst (RTA) is far more far-reaching than you...

The role of the real-time analyst (RTA) is far...

October 06, 2021

8 keys to successfully implement an omnichannel chatbot

Implementing a chatbot successfully is much more than creating an automated conversational system....

Implementing a chatbot successfully is much more than creating...

September 28, 2021

The importance of tracking your marketing KPIs to make smarter decisions

Our Marketing Automation expert provides several tips to improve marketing metrics analysis, and...

Our Marketing Automation expert provides several tips to improve...

September 16, 2021

5 key factors to optimize your contact center sales process

How to optimize the sales process in the contact center? We analyze the...

How to optimize the sales process in the contact...

August 23, 2021

Ensure the success of your lead nurturing strategy with these simple steps

Lead nurturing helps you multiply your sales, optimizing your digital marketing investment. Our...

Lead nurturing helps you multiply your sales, optimizing your...

August 03, 2021

Techniques to attract quality leads in your campaigns and landing pages

Getting more qualified leads through your campaigns and landing pages is a fundamental...

Getting more qualified leads through your campaigns and landing...

July 15, 2021

Capacity sizing in WFM: what is the most effective process?

What are the pros and cons of the most commonly used sizing processes...

What are the pros and cons of the most...

June 28, 2021

Specialized agents or multi-skill agents? A WFM dilemma

Defining the type of distribution in the contact center is a dilemma faced...

Defining the type of distribution in the contact center...

June 24, 2021

How to get your WhatsApp Business API

Which companies can apply to get their WhatsApp Business API? And what are...

Which companies can apply to get their WhatsApp Business...

April 21, 2021

Information analysis in the WFM process

How important is analytics in the Workforce Management process? Do contact centers give...

How important is analytics in the Workforce Management process?...

March 22, 2021