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Exclusive resources and content to help you
implement solutions in your business.

Blog
WFM: 5 things every real-time analyst should know
WFM: 5 things every real-time analyst should know

The role of the real-time analyst (RTA) is far more far-reaching than you...

The role of the real-time analyst (RTA) is far...

8 keys to successfully implement an omnichannel chatbot
8 keys to successfully implement an omnichannel chatbot

Implementing a chatbot successfully is much more than creating an automated conversational system....

Implementing a chatbot successfully is much more than creating...

The importance of tracking your marketing KPIs to make smarter decisions
The importance of tracking your marketing KPIs to make smarter decisions

Our Marketing Automation expert provides several tips to improve marketing metrics analysis, and...

Our Marketing Automation expert provides several tips to improve...

5 key factors to optimize your contact center sales process
5 key factors to optimize your contact center sales process

How to optimize the sales process in the contact center? We analyze the...

How to optimize the sales process in the contact...

Ensure the success of your lead nurturing strategy with these simple steps
Ensure the success of your lead nurturing strategy with these simple steps

Lead nurturing helps you multiply your sales, optimizing your digital marketing investment. Our...

Lead nurturing helps you multiply your sales, optimizing your...

Techniques to attract quality leads in your campaigns and landing pages
Techniques to attract quality leads in your campaigns and landing pages

Getting more qualified leads through your campaigns and landing pages is a fundamental...

Getting more qualified leads through your campaigns and landing...

Capacity sizing in WFM: what is the most effective process?
Capacity sizing in WFM: what is the most effective process?

What are the pros and cons of the most commonly used sizing processes...

What are the pros and cons of the most...

Specialized agents or multi-skill agents? A WFM dilemma
Specialized agents or multi-skill agents? A WFM dilemma

Defining the type of distribution in the contact center is a dilemma faced...

Defining the type of distribution in the contact center...

How to get your WhatsApp Business API
How to get your WhatsApp Business API

Which companies can apply to get their WhatsApp Business API? And what are...

Which companies can apply to get their WhatsApp Business...

Information analysis in the WFM process
Information analysis in the WFM process

How important is analytics in the Workforce Management process? Do contact centers give...

How important is analytics in the Workforce Management process?...