Where is Artificial Intelligence headed? Forecast 2025

Companies that invest in artificial intelligence applied to data analysis will outperform their...

Companies that invest in artificial intelligence applied to data...

December 03, 2021

Contact center and ERP integration: advantages and use cases

Interview with Rodrigo de Andrés, Regional Manager of inConcert, about the advantages of...

Interview with Rodrigo de Andrés, Regional Manager of inConcert,...

October 26, 2021

How to optimize your email marketing strategy with automation

Do you know all the advantages of implementing an automated email marketing strategy?...

Do you know all the advantages of implementing an...

October 14, 2021

WFM: 5 things every real-time analyst should know

The role of the real-time analyst (RTA) is far more far-reaching than you...

The role of the real-time analyst (RTA) is far...

October 06, 2021

8 keys to successfully implement an omnichannel chatbot

Implementing a chatbot successfully is much more than creating an automated conversational system....

Implementing a chatbot successfully is much more than creating...

September 28, 2021

The importance of tracking your marketing KPIs to make smarter decisions

Our Marketing Automation expert provides several tips to improve marketing metrics analysis, and...

Our Marketing Automation expert provides several tips to improve...

September 16, 2021

5 key factors to optimize your contact center sales process

How to optimize the sales process in the contact center? We analyze the...

How to optimize the sales process in the contact...

August 23, 2021

Ensure the success of your lead nurturing strategy with these simple steps

Lead nurturing helps you multiply your sales, optimizing your digital marketing investment. Our...

Lead nurturing helps you multiply your sales, optimizing your...

August 03, 2021

Techniques to attract quality leads in your campaigns and landing pages

Getting more qualified leads through your campaigns and landing pages is a fundamental...

Getting more qualified leads through your campaigns and landing...

July 15, 2021

Capacity sizing in WFM: what is the most effective process?

What are the pros and cons of the most commonly used sizing processes...

What are the pros and cons of the most...

June 28, 2021

Specialized agents or multi-skill agents? A WFM dilemma

Defining the type of distribution in the contact center is a dilemma faced...

Defining the type of distribution in the contact center...

June 24, 2021

How to get your WhatsApp Business API

Which companies can apply to get their WhatsApp Business API? And what are...

Which companies can apply to get their WhatsApp Business...

April 21, 2021