fbpx

Blog

Recursos y contenidos exclusivos que te ayudaran
a implementar soluciones en tu negocio.

Blog

Exclusive resources and content to help you
implement solutions in your business.

Blog
Capacity sizing in WFM: what is the most effective process?
Capacity sizing in WFM: what is the most effective process?

What are the pros and cons of the most commonly used sizing processes...

What are the pros and cons of the most...

Specialized agents or multi-skill agents? A WFM dilemma
Specialized agents or multi-skill agents? A WFM dilemma

Defining the type of distribution in the contact center is a dilemma faced...

Defining the type of distribution in the contact center...

How to get your WhatsApp Business API
How to get your WhatsApp Business API

Which companies can apply to get their WhatsApp Business API? And what are...

Which companies can apply to get their WhatsApp Business...

Information analysis in the WFM process
Information analysis in the WFM process

How important is analytics in the Workforce Management process? Do contact centers give...

How important is analytics in the Workforce Management process?...

How to build an effective IVR in the digital age
How to build an effective IVR in the digital age

¿Cómo dar una buena experiencia a los clientes digitales a través del IVR?...

¿Cómo dar una buena experiencia a los clientes digitales...

Teleworking, an option to prevent the spread of coronavirus in contact centers
Teleworking, an option to prevent the spread of coronavirus in contact centers

En muchos países las empresas están enviando a sus empleados a trabajar desde...

En muchos países las empresas están enviando a sus...

“Dumb Chatbots”: how RTI bots can help you automate care
“Dumb Chatbots”: how RTI bots can help you automate care

El mundo de los bots es enorme, y hay algunas opciones que no...

El mundo de los bots es enorme, y hay...

Email Marketing: an email can change the relationship with your customers
Email Marketing: an email can change the relationship with your customers

El buen uso de Email Marketing puede llevar a otro nivel la relación...

El buen uso de Email Marketing puede llevar a...

How to provide the best customer service with WhatsApp
How to provide the best customer service with WhatsApp

WhatsApp is the communication channel par excellence for users, and is increasingly used...

WhatsApp is the communication channel par excellence for users,...

4 steps to implement an IVR
4 steps to implement an IVR

In general, the concept of an interactive voice response system is known and...

In general, the concept of an interactive voice response...