How to improve service quality with natural language technologies

Good customer communication starts by analyzing conversations. Understanding the language used ...

Good customer communication starts by analyzing conversations. Understanding the...

April 19, 2022

Conversational Commerce: 4 ways to improve your sales with AI

When the concept of Conversational Commerce first emerged, it was said to be “the future...

When the concept of Conversational Commerce first emerged, it was said...

April 04, 2022

What is no-code? A new engine for digitalization

Adoption of  no-code applications is growing globally across all industries. It’s estimated that by...

Adoption of  no-code applications is growing globally across all industries....

February 25, 2022

How to monitor customer service on social media: 4 key steps for Workforce Analysts

It’s no newsflash that contact centers now manage social media contacts. Facebook, Instagram,...

It’s no newsflash that contact centers now manage social...

February 14, 2022

Total Experience: Going beyond traditional customer experience

Customer experience (CX) has been a growing priority for companies in the quest...

Customer experience (CX) has been a growing priority for...

January 31, 2022

8 business processes to automate in 2022 (if you haven’t already done so)

From course registrations to debt collection, there are countless business processes that can...

From course registrations to debt collection, there are countless...

January 06, 2022

Strategic technology trends that will dominate in 2022

Discover the trends in data analytics, cybersecurity, artificial intelligence and management that will...

Discover the trends in data analytics, cybersecurity, artificial intelligence...

December 29, 2021

Inefficiencies in the relationship with your customers: diagnosis and treatment

Julia Morales, Business Development Manager at inCocnert ...

Julia Morales, Business Development Manager at inCocnert ...

December 08, 2021

Where is Artificial Intelligence headed? Forecast 2025

Companies that invest in artificial intelligence applied to data analysis will outperform their...

Companies that invest in artificial intelligence applied to data...

December 03, 2021

Contact center and ERP integration: advantages and use cases

Interview with Rodrigo de Andrés, Regional Manager of inConcert, about the advantages of...

Interview with Rodrigo de Andrés, Regional Manager of inConcert,...

October 26, 2021

How to optimize your email marketing strategy with automation

Do you know all the advantages of implementing an automated email marketing strategy?...

Do you know all the advantages of implementing an...

October 14, 2021

WFM: 5 things every real-time analyst should know

The role of the real-time analyst (RTA) is far more far-reaching than you...

The role of the real-time analyst (RTA) is far...

October 06, 2021