Sustainability in CCaaS: being better tomorrow than today

La sostenibilidad se ha convertido en un tema cada vez más importante para...

La sostenibilidad se ha convertido en un tema cada...

March 01, 2023

Digital Agent Experience: improve the performance of your Contact Center by taking care of the agents’ digital experience

Companies operating in the most digitized sectors must understand the importance of the...

Companies operating in the most digitized sectors must understand...

November 07, 2022

What is WhatsApp Business Platform and how can it improve the performance of your company

WhatsApp es una de las herramientas más efectivas a disposición de las empresas...

WhatsApp es una de las herramientas más efectivas a...

November 02, 2022

CX Membrane: usability with empathy

The technology that surrounds the customer experience and, in particular, artificial intelligence, is...

The technology that surrounds the customer experience and, in...

September 15, 2022

Marketing and CRM: unity makes strength

 Integrating CRM with the Contact Center platform not only impacts the generation of...

 Integrating CRM with the Contact Center platform not only...

August 24, 2022

The secrets of a Lead Scoring strategy that increase conversions

We reveal the secrets of our marketing automation platform to implement a winning...

We reveal the secrets of our marketing automation platform...

July 14, 2022

Referral Partners: The Power of Recommendation

The power of “word of mouth” can be more effective than any large-scale...

The power of “word of mouth” can be more...

July 01, 2022

The 4 keys to sell more with your e-commerce chatbot

Implementing Conversational Commerce is much more than developing an e-commerce chatbot capable of...

Implementing Conversational Commerce is much more than developing an...

May 19, 2022

How to improve service quality with natural language technologies

Good customer communication starts by analyzing conversations. Understanding the language used by agents is the...

Good customer communication starts by analyzing conversations. Understanding the language used...

April 19, 2022

Conversational Commerce: 4 ways to improve your sales with AI

When the concept of Conversational Commerce first emerged, it was said to be “the future...

When the concept of Conversational Commerce first emerged, it was said...

April 04, 2022

What is no-code? A new engine for digitalization

Adoption of  no-code applications is growing globally across all industries. It’s estimated that by...

Adoption of  no-code applications is growing globally across all industries....

February 25, 2022

How to monitor customer service on social media: 4 key steps for Workforce Analysts

It’s no newsflash that contact centers now manage social media contacts. Facebook, Instagram,...

It’s no newsflash that contact centers now manage social...

February 14, 2022