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Blog

Recursos y contenidos exclusivos que te ayudaran
a implementar soluciones en tu negocio.

Blog

Exclusive resources and content to help you
implement solutions in your business.

Blog
The secrets of a Lead Scoring strategy that increase conversions
The secrets of a Lead Scoring strategy that increase conversions

We reveal the secrets of our marketing automation platform to implement a winning...

We reveal the secrets of our marketing automation platform...

How to improve service quality with natural language technologies
How to improve service quality with natural language technologies

Good customer communication starts by analyzing conversations. Understanding the language used by agents is the...

Good customer communication starts by analyzing conversations. Understanding the language used...

Conversational Commerce: 4 ways to improve your sales with AI
Conversational Commerce: 4 ways to improve your sales with AI

When the concept of Conversational Commerce first emerged, it was said to be “the future...

When the concept of Conversational Commerce first emerged, it was said...

What is low-code? A new engine for digitalization
What is low-code? A new engine for digitalization

Adoption of low-code applications is growing globally across all industries. It’s estimated that by 2025, this...

Adoption of low-code applications is growing globally across all industries. It’s...

How to monitor customer service on social media: 4 key steps for Workforce Analysts
How to monitor customer service on social media: 4 key steps for Workforce Analysts

It’s no newsflash that contact centers now manage social media contacts. Facebook, Instagram,...

It’s no newsflash that contact centers now manage social...

Total Experience: Going beyond traditional customer experience
Total Experience: Going beyond traditional customer experience

Customer experience (CX) has been a growing priority for companies in the quest...

Customer experience (CX) has been a growing priority for...

8 business processes to automate in 2022 (if you haven’t already done so)
8 business processes to automate in 2022 (if you haven’t already done so)

From course registrations to debt collection, there are countless business processes that can...

From course registrations to debt collection, there are countless...

Strategic technology trends that will dominate in 2022
Strategic technology trends that will dominate in 2022

Discover the trends in data analytics, cybersecurity, artificial intelligence and management that will...

Discover the trends in data analytics, cybersecurity, artificial intelligence...

Inefficiencies in the relationship with your customers: diagnosis and treatment
Inefficiencies in the relationship with your customers: diagnosis and treatment

Julia Morales, Business Development Manager at inCocnert, analyzes the basic principles for a...

Julia Morales, Business Development Manager at inCocnert, analyzes the...

Where is Artificial Intelligence headed? Forecast 2025
Where is Artificial Intelligence headed? Forecast 2025

Companies that invest in artificial intelligence applied to data analysis will outperform their...

Companies that invest in artificial intelligence applied to data...

Contact center and ERP integration: advantages and use cases
Contact center and ERP integration: advantages and use cases

Interview with Rodrigo de Andrés, Regional Manager of inConcert, about the advantages of...

Interview with Rodrigo de Andrés, Regional Manager of inConcert,...

How to optimize your email marketing strategy with automation
How to optimize your email marketing strategy with automation

Do you know all the advantages of implementing an automated email marketing strategy?...

Do you know all the advantages of implementing an...