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Exclusive resources and content to help you
implement solutions in your business.

Blog
4 AI trends to look for in 2024
4 AI trends to look for in 2024

The beginning of a new year always brings new resolutions, plans, and personal...

The beginning of a new year always brings new...

What is hyper-automation, and how can it empower your Contact Center?
What is hyper-automation, and how can it empower your Contact Center?

Hyper-automation is the natural next step in the evolution of business automation. For...

Hyper-automation is the natural next step in the evolution...

Combine AI and lead management
Combine AI and lead management

Lead management is a process of techniques and strategies to attract prospects, qualify,...

Lead management is a process of techniques and strategies...

Guide to increasing sales with marketing automation
Guide to increasing sales with marketing automation

While marketing automation tools offer numerous capabilities, many businesses still struggle with the...

While marketing automation tools offer numerous capabilities, many businesses...

Achieving a balance between automation and human touch
Achieving a balance between automation and human touch

With the rise of Artificial Intelligence, businesses are constantly looking for ways to...

With the rise of Artificial Intelligence, businesses are constantly...

Digital assistant bots and agents: a frictionless hybrid ecosystem
Digital assistant bots and agents: a frictionless hybrid ecosystem

There are occasions when there is an imminent need to transition the conversation...

There are occasions when there is an imminent need...

How to Get the Most Out of Generative AI
How to Get the Most Out of Generative AI

Did you know that, 2by 2025, 75% of the tasks that take place...

Did you know that, 2by 2025, 75% of the...

Seven different ways to use generative AI that will make your job easier
Seven different ways to use generative AI that will make your job easier

In our eagerness to offer technological solutions always at the forefront, from inConcert...

In our eagerness to offer technological solutions always at...

What is a CRM and what is it used for: 3 key reasons
What is a CRM and what is it used for: 3 key reasons

A successful business-client relationship aims to have all methods, strategies, and processes focused...

A successful business-client relationship aims to have all methods,...

How to improve your company’s CX maturity
How to improve your company’s CX maturity

We are facing a new era of personalized attention. Guaranteeing experiences that respond...

We are facing a new era of personalized attention....

Omnichannel and immediacy in the Contact Center
Omnichannel and immediacy in the Contact Center

Nowadays, customers expect a seamless experience across all available channels. Omnichannel has become...

Nowadays, customers expect a seamless experience across all available...

Lead scoring for marketing automation
Lead scoring for marketing automation

Discover what scoring for marketing automation is and how this strategy can help...

Discover what scoring for marketing automation is and how...