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a implementar soluciones en tu negocio.

Blog

Exclusive resources and content to help you
implement solutions in your business.

Blog
Digital Agent Experience: improve the performance of your Contact Center by taking care of the agents’ digital experience
Digital Agent Experience: improve the performance of your Contact Center by taking care of the agents’ digital experience

Companies operating in the most digitized sectors must understand the importance of the...

Companies operating in the most digitized sectors must understand...

What is WhatsApp Business Platform and how can it improve the performance of your company
What is WhatsApp Business Platform and how can it improve the performance of your company

WhatsApp es una de las herramientas más efectivas a disposición de las empresas...

WhatsApp es una de las herramientas más efectivas a...

CX Membrane: usability with empathy
CX Membrane: usability with empathy

The technology that surrounds the customer experience and, in particular, artificial intelligence, is...

The technology that surrounds the customer experience and, in...

Marketing and CRM: unity makes strength
Marketing and CRM: unity makes strength

 Integrating CRM with the Contact Center platform not only impacts the generation of...

 Integrating CRM with the Contact Center platform not only...

The secrets of a Lead Scoring strategy that increase conversions
The secrets of a Lead Scoring strategy that increase conversions

We reveal the secrets of our marketing automation platform to implement a winning...

We reveal the secrets of our marketing automation platform...

Referral Partners: The Power of Recommendation
Referral Partners: The Power of Recommendation

The power of “word of mouth” can be more effective than any large-scale...

The power of “word of mouth” can be more...

The 4 keys to sell more with your e-commerce chatbot
The 4 keys to sell more with your e-commerce chatbot

Implementing Conversational Commerce is much more than developing an e-commerce chatbot capable of...

Implementing Conversational Commerce is much more than developing an...

How to improve service quality with natural language technologies
How to improve service quality with natural language technologies

Good customer communication starts by analyzing conversations. Understanding the language used by agents is the...

Good customer communication starts by analyzing conversations. Understanding the language used...

Conversational Commerce: 4 ways to improve your sales with AI
Conversational Commerce: 4 ways to improve your sales with AI

When the concept of Conversational Commerce first emerged, it was said to be “the future...

When the concept of Conversational Commerce first emerged, it was said...

What is no-code? A new engine for digitalization
What is no-code? A new engine for digitalization

Adoption of  no-code applications is growing globally across all industries. It’s estimated that by...

Adoption of  no-code applications is growing globally across all industries....

How to monitor customer service on social media: 4 key steps for Workforce Analysts
How to monitor customer service on social media: 4 key steps for Workforce Analysts

It’s no newsflash that contact centers now manage social media contacts. Facebook, Instagram,...

It’s no newsflash that contact centers now manage social...

Total Experience: Going beyond traditional customer experience
Total Experience: Going beyond traditional customer experience

Customer experience (CX) has been a growing priority for companies in the quest...

Customer experience (CX) has been a growing priority for...