3 ways AI-powered bots can assist your agents

An AI-powered bot utilizes machine learning algorithms, contextual analysis, natural language processing ,...

An AI-powered bot utilizes machine learning algorithms, contextual analysis,...

March 20, 2024

4 AI trends to look for in 2024

The beginning of a new year always brings new resolutions, plans, and personal...

The beginning of a new year always brings new...

January 18, 2024

What is hyper-automation, and how can it empower your Contact Center?

Hyper-automation is the natural next step in the evolution of business automation. For...

Hyper-automation is the natural next step in the evolution...

January 12, 2024

Combine AI and lead management

Lead management is a process of techniques and strategies to attract prospects, qualify,...

Lead management is a process of techniques and strategies...

January 08, 2024

Guide to increasing sales with marketing automation

While marketing automation tools offer numerous capabilities, many businesses still struggle with the...

While marketing automation tools offer numerous capabilities, many businesses...

January 01, 2024

Achieving a balance between automation and human touch

With the rise of Artificial Intelligence, businesses are constantly looking for ways to...

With the rise of Artificial Intelligence, businesses are constantly...

December 18, 2023

Digital assistant bots and agents: a frictionless hybrid ecosystem

There are occasions when there is an imminent need to transition the conversation...

There are occasions when there is an imminent need...

November 15, 2023

How to Get the Most Out of Generative AI

Did you know that, 2by 2025, 75% of the tasks that take place...

Did you know that, 2by 2025, 75% of the...

September 15, 2023

Seven different ways to use generative AI that will make your job easier

In our eagerness to offer technological solutions always at the forefront, from inConcert...

In our eagerness to offer technological solutions always at...

September 12, 2023

What is a CRM and what is it used for: 3 key reasons

A successful business-client relationship aims to have all methods, strategies, and processes focused...

A successful business-client relationship aims to have all methods,...

August 11, 2023

How to improve your company’s CX maturity

We are facing a new era of personalized attention. Guaranteeing experiences that respond...

We are facing a new era of personalized attention....

July 17, 2023

Omnichannel and immediacy in the Contact Center

Nowadays, customers expect a seamless experience across all available channels. Omnichannel has become...

Nowadays, customers expect a seamless experience across all available...

June 30, 2023